Troubleshooting

418 errors, unblocked attacks, empty logs and learning problems.

• My users are getting a "418" error; what is happening?WAF-17-001
• The site is not working after I enabled the WAF; what should I check first?WAF-17-002
• An attack attempt was not blocked; why?WAF-17-003
• No records appear in Event Logs; why?WAF-17-004
• File uploads are being blocked by the WAF; how do I fix it?WAF-17-005
• Large POST requests are blocked or cut off; why?WAF-17-006
• JSON requests from my API are blocked by the "Block Invalid JSON Contents" rule; why?WAF-17-007
• The logs show the proxy / CDN IP instead of the client IP; what should I do?WAF-17-008
• Learning Coverage has not increased for a long time; why?WAF-17-009
• AI Learning produces no suggestions; why?WAF-17-010
• Teacher traffic is not recognized; why?WAF-17-011
• The analysis produced very few page types / none at all; which filters should I check?WAF-17-012
• New pages are blocked after I released a new version; what should I do?WAF-17-013
• Why does a request that received 418 not appear in Event Logs?WAF-17-014
• I turned off upload scanning but files are still blocked; why?WAF-17-015
• I see rule 369999 in Debug Mode Logs or SIEM records; what is it?WAF-17-016